Baseus wireless earbuds

1. Problems & Damages (Broken on Arrival)

We guarantee top-notch packaging because our products contain fragile components like glass and frames. But if your order is broken or arrives damaged:

Upon receiving your order, please check it.

After delivery, get in touch with us within a day.

A clear unboxing video or pictures of the damaged item and its packaging are required.

We will provide you with a free replacement right away at no further cost.

2. Returns (Mental Shift)

An item can be returned within seven calendar days of the date of receipt.

Your item must be unused and in the same condition as when you received it in order to qualify for a return.

It needs to be in its original packaging.

postage Fees: When returning an item, customers are in charge of covering their own postage expenses.

3. Refunds

We will check your item as soon as we receive it and let you know that it has been returned.

We will begin a refund to your original payment method (or via Bank Transfer/EasyPaisa) within 3-5 business days if your return is accepted.

Please be aware that there are no refunds for the initial shipping costs.

4. Non-Refundable Products

Customized Orders: Unless they arrive broken, frames with unique names, sizes, or designs cannot be returned.

Shipping & Delivery Information

We take extra care in packaging our frames to ensure they reach you in perfect condition. Below are our shipping details:

1. Delivery Timeline

• Order Processing: 1–2 business days (for quality checks and secure packing).

• Standard Delivery: 3–5 business days after dispatch.

• Express Delivery: 1–2 business days (Available in major cities like Karachi, Lahore, and Islamabad).

2. Shipping Charges

• Standard Shipping: Flat rate of Rs. 250 nationwide.

• Free Shipping: Enjoy free delivery on orders above Rs. 5,000.

• Cash on Delivery (COD): Available for all orders across Pakistan.

3. Secure Packaging

Since your order contains fragile items (glass/frames), we use a Multi-Layer Protection system:

• Layer 1: High-density Bubble Wrap to prevent scratches.

• Layer 2: Corner protectors to avoid frame damage.

• Layer 3: Heavy-duty corrugated boxes to withstand transit pressure.

• Fragile Stickers: All parcels are clearly marked to ensure careful handling by couriers.

4. Order Tracking

Once your order is shipped, we will provide a Tracking Number via SMS or Email. You can use this to monitor your parcel’s journey in real-tim